Beds still dirty from the previous guests. Can you imagine what someone else's poop still in the toilet and it's now been there almost a month looks like? it's a picture I'll never be able to unsee.

The room had last been rented on 9.14.19 and had not been cleaned after. When we were checked in on Friday 10.11.19 to room 55 we found the room disgusting to say it lightly. The worst housekeeping and customer service I have ever seen. Chris called me Monday stated the misunderstanding on the discount Jillian had offered meant she wouldn't charge us for moving us from the first room, good grief, really. Checked out on Sunday, spoke with Mathew re my discount expressed by Jillian, he knew nothing of that. Restaurant was closed on Friday for a mysterious reason, no breakfast on Sunday. My sister got in the shower the next morning ( of the new cleaner room) only to find all the used shower items from the previous guests on the shower shelf. Spoke with housekeeping in the morning to inform them of the petri dish room, they were surprised and still had not been informed by (guest service if you will,) to clean it. Were checked into a second room where we had to retrieve our own hand towels, wash cloths, coffee and toilet paper. Poop and all in the toilet, looked like a petri dish after 4 weeks. Jillian checked us into room that hadn't been cleaned since the previous guests, a month ago. Wyndham Grand Cancun All Inclusive Resort & Villas.Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.Hotels near Lakewood Shores Resort - The Gailes Golf Course.Hotels near The AuSable/Oscoda Historical Society & Museum.Hotels near Hunt's Canoes & Miniature Golf.

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